Cancellation & Refund Policies
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A booking can be cancelled by the user through the Just Drive mobile application or website. Alternatively, the user may also contact the customer care and request a cancellation. There will no cancellations for monthly subscription bookings (bookings of 700 hours or more) and booking during festival months.
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In case of modification requests within 48 hours of pickup time, no changes can be made.
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For cancellations made within 48 hours of pickup time, user will be charged 100% of the transaction amount.
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In case a user fails to show up for his reservation or cancels the ride 4 hours before the pickup time, the booking shall be treated as a No Show and only the security deposit shall be reimbursed.
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In case a ride is cancelled due to inability to produce a valid licence during ride pickup, No refunds will be applicable.
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If a user with blocked licence makes a booking, the ride would be cancelled with no refunds.
